Data Solutions Provider Taps MTCPerformance Incentive Program Management Experts to Round Out Their Channel Sales Team

The Challenge

One of the world’s largest global suppliers of data protection solutions was looking for a better, faster way to deliver spiff rewards to their channel sales partners. They didn’t want to process claims internally and required the ability to approve payments in real-time. They also wanted to make sure that their current spiff program participants were excited about the new site and the new experience it provided. Their goal was to generate significant new registration activity in the first live quarter as well as subsequent selling periods.

The MTCPerformance Solution

Working closely with the client, we implemented our SpiffCENTRAL™ Channel Manager solution with minor customizations to meet their unique needs. Our customer service team handled all claims processing while our development team added a custom function that allowed the client to view claims in real time, precisely the way they wanted to see them. This gave them the ability to quickly approve funding, making their program much more attractive than those of their slower paying competitors. Going beyond the logistics of deploying the SpiffCENTRAL Channel Manager online environment, MTCPerformance incentive solutions experts conducted training webinars for key channel partners to generate awareness of the new functionality of the client’s spiff website.

The Results

The client’s websites with customizations, was up and running in only three weeks. Thanks in part to the MTCPerformance sponsored webinars, the channel sales force is engaged and the client is on track to meet their enrollment goals.